I spent £20,000 on my dream Wickes kitchen – but months after it was supposed to be done it's STILL not finished | The Sun

I spent £20,000 on my dream Wickes kitchen – but months after it was supposed to be done it's STILL not finished | The Sun

September 24, 2023

A GRANDAD who blew £20,000 on a dream Wickes kitchen in MAY says he's still waiting for it to be built.

Paul Cowley was told it would be ready for his move in date on June 10, but the "Let's Do It Right" brand allocated a July 10 build.

Following months of delays, Paul says he is still living in a building site that's left him injured and forced to gorge on takeaways which he says has sent his blood sugar levels soaring.

Paul, who suffers with pre-diabetes, told the Derby Telegraph: "You don't pay £20,000 for this.

"It's angered me so much. It's affected my health."

The grandad, from Mickleover, Derbyshire, says he was looking forward to moving into his dad's old house.

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But unexplained delays from July 10 saw slow progress, and workmen would only turn up once every two weeks, he alleges.

To add insult to injury, builders left materials all over his house, including wooden panels in the garden.

And two large waste bags on his drive mean no-one can park there.

The situation came to a head when Mark tripped over materials and was forced to call 111 with injured knees which now need physiotherapy.

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As well as no hob to cook on, his grand kids are unable to come over and he feels let down by builders who "won't even phone" to tell him they're not coming.

Paul claims that between the workers' last two visits, there had been a sixteen-day gap.

Left with no option, Paul contacted Citizen's Advice as it had gone too far, and is in talks on what to do next.

A spokesperson for Wickes said: "We’re very sorry to hear of Mr Cowley’s kitchen experience as we aim to complete all our installations to a high standard.

"A designated member of Wickes customer relations is currently in contact with Mr Cowley to ensure the matter is fully resolved."

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