Guest at 'disgusting' hotel horrified after discovering 'blood stained' bed sheets & 'mouldy' showerOctober 23, 2021
A GUEST at a "disgusting" hotel was left horrified after discovering "blood stained" bed sheetsand a "mouldy" shower.
They also reported a "damp" smell lingering in their room at the Greene King-owned Lea Gate Hotel in Preston, Lancashire.
The TripAdvisor user, who slammed the hotel on the travel website, booked a room for two nights in August and said they would have cut the trip short if they hadn't already paid for the stay, LancsLive reports.
It wasn't all negative – the guest was satisfied with the restaurant and the "cheap and cheerful" food that was served by staff.
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In the two-star review, the guest claims one of the duvets was covered in what looked like "specks of blood'", although this has not been confirmed.
They also complained that the bathroom door didn't shut.
The review stated: "We had previously stayed here when it was a Premier Inn with no issues.
"We arrived to a dirty, damp room. The bathroom door doesn’t even shut and the main room smells of damp. The bathroom has a mouldy shower with no water pressure in the cold, very slippery shower.
"One of the duvets was covered in what looked like specks of blood. The receptionist was lovely but the room itself was disgusting.
"If I hadn’t already paid we wouldn’t have stayed two nights. I am waiting for their 'customer care' team to contact me.
"The restaurant itself was good and the food was cheap and cheerful and we all enjoyed our meal."
Greene King has apologised following the complaint.
It said the matter had been investigated and measures had been put in place to improve the hotel experience.
A spokesperson for the Lea Gate said: “We always want people to enjoy their stay with us and we are very sorry to hear that the guest wasn’t 100% happy with the room during their recent stay with us.
"Following the visit and comments in August, we have fully investigated all the points raised and put measures in place to improve the hotel experience.
"There were planned refurbishment works at the hotel which have been delayed due to the pandemic. We apologise that the guest was disappointed on this occasion.”
The TripAdvisor post has now been removed.
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