Family find man lying in pool of urine at supported living home

Family find man lying in pool of urine at supported living home

July 26, 2021

Horrified family find vulnerable man lying in pool of his own urine with skin ‘burning away’ after being ‘unattended at supported living home for 48 hours’

  • Neal Ridgard says brother Stephen was found lying in his own urine and faeces
  • Stephen, who has learning difficulties and health issues, was staying in sheltered accommodation in Derby when he was discovered moaning in pain by a worker
  • Neal claims medics said based on skin damage he must’ve lay there for 48 hours 

A man has hit out at the lack of support for his vulnerable brother after he was found lying in a pool of urine and faeces which had ‘burned his skin away’.

Stephen Ridgard had been in supported living accommodation in Derby when he was found lying on his bed and moaning by a care worker.

He was taken to Royal Derby Hospital, where it was revealed he had been lying there so long his ‘backside had been burned away’ by the substances and he had to be kept there for more than a week.

The accommodation, in Wagtail Close, Sefin, is run by a company called Creative Support and the incident took place in November 2019. 

His brother Neal, who decided to speak out after reading a previous article about the company, said he was told by medics at the hospital that they suspected Stephen had been lying there unattended for up to 48 hours.

He said it was a terrifying experience for Stephen, who has learning disabilities and physical health issues, such as epilepsy and hypertension, and has regressed after making years of progress.


Neal Ridgard has spoken out over the treatment his brother Stephen (pictured) received while living in supported accommodation in Derby which left him needing hospital treatment (right)

Neal said: ‘There was a really good member of staff that worked there for years and did a lot of good for my brother, but unfortunately he was transferred – that’s when the issues started.’

Neal described how problems began to mount, beginning with him receiving phone calls from Stephen’s GP saying he was not turning up for medical appointments. 

Neal complained to Creative Support, asking how his brother was allowed to get into a state that required hospital treatment and said he received no explanation. 

He said the problems came to a head in the autumn of 2019, when Stephen was found unconscious and ‘saturated in sweat and urine’ by a member of staff who had stumbled upon him while checking up on people living in two other houses.

‘Stephen had pneumonia and was rushed to hospital,’ he said.

‘My brother was discharged around November 5 and several hospital staff commented on his general appearance and filthy long toe nails, and had concerns that he wasn’t being looked after properly.’

Neal claims doctors told him Stephen must have been lying in his own waste for 48 hours for it to have caused the damage to his skin they treated in hospital. Pictured: Stephen’s mattress

Things got even worse when Neal received a call from Royal Derby Hospital on November 25 to say Stephen was in intensive care after developing sepsis and pneumonia.

Neal said he was told by staff they ‘reckoned that for his backside to have burnt away because of the urine and excrement he had to have been lying in that for at least 48 hours’. 

Neal says after being in hospital for more than a week again, his brother did not want to return to the supported living accommodation, so he was moved to a geriatric nursing home where he has remained since January 2020 and throughout the Covid pandemic.

A spokesperson for Creative Support said: ‘Creative Support do not comment on individuals who we have supported but would like to reassure you that any complaints or safeguarding concerns we have received have been fully investigated alongside the Local Authority and the outcomes shared with all relevant parties.’

A spokesperson for Derby City Council said: ‘It would not be appropriate to comment on an individual case. Derby City Council takes all safeguarding adult concerns and complaints seriously.

‘We follow the appropriate policy and procedures to ensure adults with care and support needs are safe and being treated with dignity and respect by care provider staff.

Neal (pictured) says after being in hospital for more than a week again, his brother did not want to return to the supported living accommodation, so he was moved to a geriatric nursing home

‘Where a complaint is raised about a service provider, the Adult Social Care commissioning team work in conjunction with partner agencies and the regulatory body CQC, to ensure thorough quality assurance and risk assessments are carried out, ensuring good quality care and support is delivered to vulnerable adults in Derby City.’

A spokesperson for the CQC said: ‘The Care Quality Commission (CQC) received a complaint about Creative Support – Derby in relation to Mr Ridgard’s care.

‘Although CQC does not investigate individual concerns, all information we receive informs our monitoring of services and future inspections.

‘An inspection was carried out at the service in September 2020 and the service was rated as good overall.’

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