Woman orders £28 rug from Amazon but discovers it's TINY when delivered – your rights when online orders go wrong

Woman orders £28 rug from Amazon but discovers it's TINY when delivered – your rights when online orders go wrong

February 4, 2019

Lucia Sannino, 33, bought the rug from a third party seller on the online retail website for £5.70 after it was reduced from £28.

In the advert, the rug is photographed in a bedroom, next to a bed and bedside cabinet and it all looks fairly in proportion.

But it wasn't until it was delivered that Lucia discovered the rug she'd ordered for her living room was less than two foot long and looked like it had been shrunk when placed in her living room.

She posted on Facebook in a bid to warn other deal seekers, and wrote: "For those who got in on the rug bargain reduced from £28 to £5.70. Just received mine."

Lucia's post has already received nearly 3,000 likes and over 420 comments.

She told The Sun: "It came up on the site as a bargain reduced from £28 to £5.70 so I thought that’s a bargain it can’t be small for the RRP price and I had a quick scan of the pictures.

"I wasn't sure what it was at first when it came, then I opened it and couldn’t believe how small it was.

"I just started laughing and sent a pic to my sister she was in stitches."

How to get a refund

That's because you're simply allowed to change your mind because you will have besed your decision on as brief description ot a photograph.

Under the Consumer Contracts Regulations you're allowed to return it and get your money back.

You have the right to cancel your order from the moment you place it, and up to 14 days after you've received the goods.

You'll need to let the retailer know you want to cancel your order in writing, and then you have another 14 days from notifying it of your decision to cancel to send it back.

You won't be able to get a refund on items such as CDs and DVDs if you have broken the seal.

The customer will need to cover the costs of returning the goods unless the product is faulty and then the retailer should cover it.

The retailer has 14 days to issue you a refund after you returned it.

But some shoppers have pointed out that had Lucia read the description of the rug she would have known that it was only 15 inches by 23 inches.

A rug the size Lucia thought she was getting from the pictures would likely have been around 35 inches by 47 inches, based on a similar looking bedside rug on Next.

But Lucia is just one of many baffled shoppers who've shared their disastrous purchases online – and she wasn't the only one to snap up this "deal".

Other members of the Latest Deals, Extreme Couponing & Bargains Facebook group have also posted pictures online of their teeny rugs.

Emmy-Lou Dyble wrote: "Has happened to me before. I now get the tape measure out for everything. What use is that size to anyone?"

Sarah Smith-Jessop wrote: "I was teh same, I wondered if they just cust a smaller one for less money. I couldn't imagine paying nearly £30 for what I got."

Luckily shoppers are able to get a refund, despite not checking the dimensions before ordering.

Under the Consumer Contacts Regulations you have 14 days from the day you receive your goods to return an online order in exchange for a refund if it hasn't lived up to your expectations.

You'll need to let the retailer know in writing that you want to cancel the order and you have another 14 days to return it.

There are different rules if you want to return a product to a shop, unless it's faulty. Here, the retailer has 14 calendar days to issue your refund.

Tom Church, co-founder of LatestDeals.co.uk, said: "It's very frustrating when this happens. You buy a product and it's not what you expect.

"Thankfully, Amazon has a brilliant customer service team and you can easily get a refund when this happens.

"If you see something listed which clearly has a misleading image you can quickly report it to Amazon as well. I've done this many times and the products get put into review almost immediately."

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