Wilko makes major change at 400 stores – and it's good news for shoppers | The Sun

Wilko makes major change at 400 stores – and it's good news for shoppers | The Sun

February 8, 2023

WILKO has introduced a major change to its 400 stores across the UK.

The retailer is introducing a click & collect service for shoppers.

Customers can already order for collection at half of Wilko's stores following a trial period.

And the remaining stores will now get the service over the coming months so keep an eye out if your local Wilko currently doesn't offer it.

Shoppers will be able to order items for click & collect for free.

In comparison, Wilko currently charges £4.95 for standard delivery and £7.96 for next day.

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Some orders will be ready for collection in just three hours.

There is no minimum spend, however, not all items will be available for click & collect.

Products that have an age restriction on them will not be available for collection.

Stock will vary from store to store so do shop around for the best deal and check if the item you want is available.

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Shoppers will have seven days from when the order is placed to collect their goods.

If you are unable to collect your order then Wilko will refund you.

Ben Exall, digital director at Wilko, said: “This is an exciting addition to wilko.com and offers customers more flexibility than ever when it comes to shopping with us."

In January, Wilko announced that it was reducing the number of toys available in its stores.

It said it will be focusing more on household and garden products, which prove more popular with customers.

Wilko will be making the change gradually across all of its UK stores.

But shoppers will still be able to buy selected toys online.

Other major retailers have been launching click & collect services to help make the shopper experience easier.

Primark opened a click & collect service in 25 stores last year as part of a trial.

The stores participating in the click and collect trial are located across the North West of England, Yorkshire and Wales.

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In January, Aldi ditched Deliveroo deliveries and in December began concentrating on its click-and-collect service that’s currently from 200 stores.

While rival Lidl was steadfastly shunning online sales, Hurley says "watch this space" when it comes to rolling out click and collect further.

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