Tesco warning: Shoppers may have been charged twice – check your bank account nowFebruary 17, 2021
Martin Lewis provides Tesco customers with Clubcard advice
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Tesco stores across the UK have charged some shoppers twice due to a card machine error. Those who have been shopping in branches can check their bank statement to find out if they have been affected.
The error means thousands of Britons could have been overcharged by the retailer, Money Saving Expert reported.
Those visiting stores may have been overcharged for purchases made as far back as the beginning of February.
While the exact number of shoppers affected has not been confirmed, it has reportedly impacted thousands of people.
The “technical error” hit transactions across the UK at stores including Express, Extra, Metro, fuel stations and superstores.
However, the error did not occur at all stores and did not affect purchases made online.
Many customers who reported the double charge claimed they were shown an error message when using the card machine.
This prompted them to enter their card details again which could have led to the extra charge.
Tesco has acknowledged the mistake and explained shoppers will be automatically refunded.
A Tesco spokesperson said: “Due to a technical error some customer card payments have been authorised more than once.
“We’re sorry for any inconvenience this may have caused, and we want to reassure affected customers that they will only pay for their purchases once and any duplicate transactions will be reversed.”
Those who were charged extra bank fees because of the error are also encouraged to get in touch with the supermarket giant.
Some customers who were double charged headed to social media to share their frustration at the extra fees.
Posting on Twitter, one wrote: “So annoyed at @Tesco taking a transaction twice then having to wait eight days minimum to get it back. How is that even allowed?”
Another added: “Tesco annoyingly made duplicate transactions for my shopping yesterday. Now I need to wait for more than a month for the refund.”
“@Tesco just been charged twice for an in store transaction that apparently was not successful. So frustrated,” a third continued.
Another stated: “@Tesco I was in store today and there was a problem with the contactless payment the staff member asked me to use the chip and pin as the transaction didn’t work – just checked my bank and I’ve been charged twice.”
While the retailer stated it will issue automatic refunds, these may not be instant.
Those who have waited more than a week for a refund have been asked to contact their bank for an update.
If the bank cannot comment on the process of the refund, shoppers can get in touch with Tesco customers services.
The Tesco customer services team can be contacted on 0800 505 555.
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