Sky Mobile to give customers free unlimited data tomorrow as 02 customers wait to hear if they'll get compensation

Sky Mobile to give customers free unlimited data tomorrow as 02 customers wait to hear if they'll get compensation

December 7, 2018

The provider piggybacks on O2's mobile network, which suffered a huge outage lasting all of yesterday.

O2 says the issue is now resolved, although while customers have data access again, some are now saying that their texts messages aren't sending.

But while O2 is yet to tell customers how it will compensate them, Sky Mobile has confirmed that all customers will get a day of free unlimited UK data tomorrow.

So whether you're a pay-as-you-go, Sim-only or pay monthly user you can watch, download and stream to your heart's content.

A Sky spokesperson said: "We’re really sorry for the issues you experienced on Sky Mobile yesterday.

Your rights when your network goes down

If you feel the outage caused you significant problems or you waited a long time for the repairs to take place, it's worth complaining and asking for a refund on your bill or compensation.

To complain, you need to follow your provider's formal complaints procedure. Details should be available on its website or from its customer services.

If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

Ofcom has approved two ADR schemes – CISAS and Ombudsman Services: Communications.

Your provider will tell you which scheme it is a member of.

"We’re giving you a day of free unlimited UK data this Saturday December 8, so you can catch up on all the things you’ve missed. You don’t need to do a thing."

If you're in debt to Sky it might be that you won't get the free credit, so it's best to check with the provider.

GiffGaff, Lycamobile and Tesco Mobile also use the O2 network to provide customers their mobile service, but they're yet to reveal whether users affected by the outage will be compensated.

Here's how you can claim money back from O2 and other providers after its network went down.

In October, the O2 was down leaving thousands of customers unable to make or receive calls.

It also happened in September, as both Sky and O2 mobile networks went down due to Storm Ali.

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