Royal Mail customers urged to watch out for delivery scam – expert issues warning

Royal Mail customers urged to watch out for delivery scam – expert issues warning

November 16, 2020

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With Christmas just around the corner, many Britons will be getting ready to post packages and letters. Those who have used Royal Mail recently should be wary of a scam email.

Spotting a scam is not always easy and many fake texts and emails look extremely convincing.

Local Neighborhood Watch Schemes have issued a warning asking customers to be extra careful as a new phishing scam could be circulating.

This follows a message that was recently received by a Royal Mail customer.

The email claimed the Royal Mail had tried to deliver a letter to the resident unsuccessfully.

The message asked the resident to pay a fee of £1.99 in order to redeliver the item.

They were then encouraged to enter bank details online to complete the transaction.

The style of the email and the low fee made the resident believe it could be a legitimate charge.

However, they contacted the relevant fraud departments before paying it.

 

The email was sent to a homeowner in the Buckinghamshire area and customers across the UK have been urged to be careful.

Digital privacy expert at ProPrivacy Ray Walsh said: “Anybody who receives an email claiming to be from the Royal Mail must remember that they will not ever be asked to pay a redelivery fee.

“Never input your bank or card information after following a link on any emails that claims it is from the Royal Mail, because it will result in your card details being stolen by criminals.

“If you have reason to believe that you may have been tricked, it is essential that you contact your bank and cancel your card at once, additionally check your statements for any signs of unauthorised transactions.”

How to spot a Royal Mail scam

The Royal Mail has offered further advice for those who think they could be getting tricked.

A statement on its website said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by contacting us.

“If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local police station.”

Customers are urged to check the subject line and email address before responding to a message.

“Fraudsters often use subjects or greetings that are impersonal and general, like ‘Attention Royal Mail Customer’,” the statement continued.

“They may use a forged email address in the ‘from’ field like ‘[email protected]’. They may even use the Royal Mail logo. None of this guarantees the email has come from us.

“The sender, subject and content may change slightly but often they:

  • State there’s a parcel waiting to be collected
  • Ask for payment before an item can be released for delivery
  • Prompts you to open a link or document
  • Asks you to send a text message or call a phone premium rate phone number.”

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