Obama's Former Chief of Protocol on the Fate of Cheek Kissing and Handshakes Post-Pandemic

Obama's Former Chief of Protocol on the Fate of Cheek Kissing and Handshakes Post-Pandemic

June 26, 2020




Marshall writes in Protocol about the ways that a room's decorations and lighting and even the hanging of a flag or the thought behind a gift can positively or negatively impact the progress of a meeting.

And she also has guidance for people navigating virtual meetings. The first rule: make sure your technology is working!

"You still need to be on time. You still need to make introductions," Marshall explains. "Before you get on the call, you need to know who you're meeting with. You need to understand what the goals of this meeting are."

Appearance — both for yourself and your surroundings — matters.

"How are you presenting yourself? If this is a work meeting, what does my environment now say about me?" she continues. "If I'm sitting in my bedroom with an unmade bed and all of my laundry strewn all over the place, that certainly is not conveying confidence!"

Protocol is on sale now.

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