Is O2 network down, are Giffgaff, Sky and Tesco Mobile services affected too and when will 4G data connections be back online?

Is O2 network down, are Giffgaff, Sky and Tesco Mobile services affected too and when will 4G data connections be back online?

December 9, 2018

Here's what we know about the outage hitting 4G and data services.

Is the O2 network down?

It appears that the network issues started about 5.30am, and customers across Manchester, London and Southampton all reported outages.

The network – which has 32 million customers – blamed the issue on a third party supplier, Ericsson.

In a statement made, O2 said its 4G network was back up and running after its 3G network came online the previous night.

It followed a 24 hour service outage that left millions of O2 customers across the UK fuming.

"We can now report that our 4G network has been restored," a spokesperson said.

"Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable.

"A review will be carried out with Ericsson to understand fully what happened.

"We'd like to thank our customers for their patience during the loss of service on Thursday December 6 and we're sorry for any impact the issue may have caused."

O2, Britain's second largest mobile company, said 3G was restored on mobile devices by 9.30pm on Thursday – but the network nightmare continued to affect 4G as bosses promised to fix the faults by this morning.

Are Giffgaff, Sky and Tesco Mobile services affected too?

The issues also  affected customers of Giffgaff, Sky Mobile and Tesco Mobile, which both share O2's network.

Sky tweeted on Thursday: "Sky Mobile customers may not be able to use your data services this morning.

"Voice calls and SMS are unaffected."

Giffgaff tweeted: "Folks we're aware parts of our network aren’t working for 2G, 3G & 4G services in the UK, impacting voice & data services.

"We’re working hard to get it back to normal quickly & we’ll be tweeting updates."

And Tesco posted: "We are aware our customers are experiencing intermittent network issues this morning.

"Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this. We’re sorry for any inconvenience."

They added: "We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused."

 



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