Deliveroo down – app and website crash leaving customers waiting for deliveries

Deliveroo down – app and website crash leaving customers waiting for deliveries

February 22, 2019

Frustrated people on social media said they were unable to track their order and have been left waiting longer than usual for deliveries.

Deliveroo's UK Twitter account confirmed the company was having technical problems at 9.10am.

It tweeted: "We're having some troubles at the moment.

"We'll be back with you super quick."

Customers are demanding refunds as they claim their orders this morning have not arrived.

One said their partner travelled to the restaurant they'd ordered from to try and find out where their food was after their Deliveroo order didn't turn up.

Another said: "I need my pad thai or I'm gonna pad die."

Customers who ordered food just before the issues started said they didn't know if their orders had gone through or not.

Some are concerned that delivery drivers won't be able to deliver their food if they are unable to use the tracker system.

It's thought the issues are not affecting all customers.

Down Detector – which tracks website outages – had only 55 reports of issues with the app and website at the height of the problems this morning.

Deliveroo's app and website allows customers to track their order and follow the driver as they travel to their home or office with their food.

The riders also use the same system to find the address of the customer and deliver meals.

A Deliveroo spokesman said: "We are aware that some users have been unable to access Deliveroo this morning.

"We are working hard to resolve the issue and expect services to return to normal shortly.

"We are constantly working to improve the customer experience and no-one has higher expectations for Deliveroo than the Deliveroo team."

Deliveroo launched in the UK in 2017.

Globally, it works with 80,000 restaurants as well as 50,000 riders.

You can now get Co-op and Nisa groceries delivered to your home on Deliveroo – but only in some cities.

We've compared food delivery apps to find out how they stack up.

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